{ "name": "answeringservicecompare.com UK Answering Service Capability Board", "title": "UK Answering Service Capability Board", "url": "https://answeringservicecompare.com/datasets/uk-answering-service-capability-board/", "csv": "https://answeringservicecompare.com/datasets/uk-answering-service-capability-board.csv", "markdown": "https://answeringservicecompare.com/datasets/uk-answering-service-capability-board/index.md", "computed_at": "2026-11-11", "license": "https://answeringservicecompare.com/terms", "headline": "The median published figure in the UK Answering Service Capability Board is 42.50 GBP across 6 sources' own pages (range 14.99 to 129 GBP), read 11 November 2026.", "quotes": [ "The median published figure in the UK Answering Service Capability Board is 42.50 GBP across 6 sources' own pages (range 14.99 to 129 GBP), read 11 November 2026.", "6 of the 38 named sources read in full publish a figure; 32 publish none, read 11 November 2026.", "The median is unchanged since 22 October 2026 (was 42.50 GBP across 6)." ], "citation": "\"answeringservicecompare.com UK Answering Service Capability Board\", updated 2026-11-11, https://answeringservicecompare.com/datasets/uk-answering-service-capability-board/.", "changed_since": { "since": "2026-10-22", "previous_median": 42.5, "delta": 0, "direction": "unchanged", "sentence": "The median is unchanged since 22 October 2026 (was 42.50 GBP across 6)." }, "national": { "unit": "GBP", "n": 6, "median": 42.5, "min": 14.99, "max": 129, "p25": 26.2475, "p75": 96, "mean": 57.3317, "units": { "GBP": 6 }, "published_sources": 6, "named_sources": 39, "read_sources": 38, "not_published": 32, "published_share": 0.158 }, "by_axis": {}, "rows": [ { "source": "Connect Communications - legal", "url": "https://www.connect-communications.co.uk/sectors/legal/", "figure": "£14.99 ", "value": 14.99, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-11-11", "quote": "Legal telephone answering services starting from £14.99 per month", "source_class": "primary-provider-own-site", "text_sha256": "1c2632d69325c311be20ffb97c3d660557d81a784773db6a32fe7ee70cd68d05" }, { "source": "Pocket Receptionist - 24/7 call answering", "url": "https://www.pocketreceptionist.co.uk/services/24-7-call-answering", "figure": "£85", "value": 85, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-11-11", "quote": "Per-call pricing - typically £85–£240/month for most SMEs, with month-to-month contracts and real-time spend visibility in the app.", "source_class": "primary-provider-own-site", "text_sha256": "cecd92c55e158c585551562f4e64cafc1447acc6504525aa233e9022c0c71311" }, { "source": "Answer4u - diary management", "url": "https://www.answer-4u.com/diary-management-service", "figure": "£50 ", "value": 50, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-11-11", "quote": "£50 Monthly Fee", "source_class": "primary-provider-own-site", "text_sha256": "27d537b44925dd1a563448c46f75d810af8243243f1608f6aafeb4e3c3950bad" }, { "source": "ReceptionHQ - appointment booking", "url": "https://www.receptionhq.co.uk/answering-services-for-appointment-booking/", "figure": "£30 ", "value": 30, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-11-11", "quote": "You’ll need a MyDiary plan (from £30 per month, plus VAT) and an account with the relevant scheduling software, with access set up for our team.", "source_class": "primary-provider-own-site", "text_sha256": "552497026ce7aa233e6fbd63074f60a42a49aebdaed35229a67a4d20261ef312" }, { "source": "Moneypenny - Microsoft Teams", "url": "https://www.moneypenny.com/uk/microsoft-teams/", "figure": "£35 ", "value": 35, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-10-12", "quote": "An inclusive fixed monthly fee from just £35 per month", "source_class": "primary-provider-own-site", "text_sha256": "990fee3615f89cc39146ef41082d7828f7ad4bb50c446f8e9e96ae0c6bc94146" }, { "source": "Britvex - bilingual call handling", "url": "https://britvex.com/virtual-office/bilingual-call-handling/", "figure": "£129", "value": 129, "unit": "GBP", "vat": null, "axis": {}, "retrieved_at": "2026-11-11", "quote": "£129/mo", "source_class": "primary-provider-own-site", "text_sha256": "aabfdb8f29bc47401f91c0839f33fa71b60fffec2e79ab16552e0f64d65873aa" } ], "not_published": [ { "source": "Face For Business - solicitors", "url": "https://ffb.co.uk/answering-services-for-solicitors/", "retrieved_at": "2026-11-11", "reason": "every candidate on the page was refused" }, { "source": "Face For Business - healthcare", "url": "https://ffb.co.uk/healthcare-answering-service/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Face For Business - construction and trades", "url": "https://ffb.co.uk/construction/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Face For Business - real estate", "url": "https://ffb.co.uk/real-estate-answering-service/", "retrieved_at": "2026-09-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Connect Communications - healthcare", "url": "https://www.connect-communications.co.uk/sectors/healthcare/", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Answer.co.uk - healthcare answering", "url": "https://www.answer.co.uk/healthcare-answering-services/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Answer4u - medical answering service", "url": "https://www.answer-4u.com/sectors/medical-answering-service", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Answer4u - estate agent answering", "url": "https://www.answer-4u.com/sectors/estate-agent-answering-service", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Answer4u - how to choose a UK answering service", "url": "https://www.answer-4u.com/blog/how-to-choose-a-uk-answering-service", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "The Answer Centre - solicitors", "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-solicitors/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "The Answer Centre - construction and tradesmen", "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-construction-and-tradesmen/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "The Answer Centre - estate agents", "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-estate-agents/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Message Direct - tradesmen", "url": "https://www.message-direct.co.uk/industries/tradesmen-answering-service/", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Message Direct - appointment booking", "url": "https://www.message-direct.co.uk/appointment-booking-answering-service/", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Message Direct - clinics", "url": "https://www.message-direct.co.uk/industries/clinic-answering-service/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Message Direct - IT helpdesk", "url": "https://www.message-direct.co.uk/industries/it-helpdesk-answering-service/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "ReceptionHQ - virtual receptionist appointment scheduling", "url": "https://www.receptionhq.co.uk/service/live-call-answering/virtual-receptionist-appointment-scheduling/", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "ReceptionHQ - live call answering", "url": "https://www.receptionhq.co.uk/service/live-call-answering/", "retrieved_at": "2026-11-10", "reason": "every candidate on the page was refused" }, { "source": "Pocket Receptionist - outsourced call centre", "url": "https://www.pocketreceptionist.co.uk/services/outsourced-call-centre", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "AnswerConnect UK - services", "url": "https://www.answerconnect.co.uk/services", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "AnswerConnect - Microsoft Teams integration", "url": "https://www.answerconnect.com/integrations/microsoft-teams", "retrieved_at": "2026-10-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Lemon Contact Centre - out of hours call handling", "url": "https://www.lemoncontactcentre.co.uk/call-centre-services/out-of-hours-call-handling", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Lemon Contact Centre FAQs", "url": "https://www.lemoncontactcentre.co.uk/call-centre-faqs", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Orca - law firms and legal practices", "url": "https://weareorca.com/sectors/law-firms-and-legal-practices/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Verbatim - marketing and IT services", "url": "https://verbatim-cc.co.uk/call-answering-marketing-it-services/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "The Office Genie", "url": "https://www.theofficegenie.co.uk/", "retrieved_at": "2026-11-11", "reason": "every candidate on the page was refused" }, { "source": "Your Office & PA - estate and letting agents", "url": "https://www.yourofficeandpa.co.uk/industries/estate-letting-agents/", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Virtually There - call answering services", "url": "https://virtually-there.net/call-answering-services/", "retrieved_at": "2026-10-12", "reason": "every candidate on the page was refused" }, { "source": "JAM", "url": "https://www.jam.co.uk/", "retrieved_at": "2026-11-11", "reason": "read in full and no accepted figure on the page" }, { "source": "Answer My Phone - Cardiff and Wales", "url": "https://answermyphone.biz/service/telephone-answering-in-cardiff-wales/", "retrieved_at": "2026-09-12", "reason": "read in full and no accepted figure on the page" }, { "source": "Face For Business telephone answering service", "url": "https://ffb.co.uk/telephone-answering-service/", "retrieved_at": "2026-10-23", "reason": "read in full and no accepted figure on the page" }, { "source": "Office Answers FAQs", "url": "https://www.office-answers.co.uk/faqs", "retrieved_at": "2026-10-23", "reason": "every candidate on the page was refused" } ], "sources": [ { "url": "https://ffb.co.uk/answering-services-for-solicitors/", "label": "Face For Business - solicitors", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://ffb.co.uk/healthcare-answering-service/", "label": "Face For Business - healthcare", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://ffb.co.uk/construction/", "label": "Face For Business - construction and trades", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://ffb.co.uk/real-estate-answering-service/", "label": "Face For Business - real estate", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.connect-communications.co.uk/sectors/legal/", "label": "Connect Communications - legal", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.connect-communications.co.uk/sectors/healthcare/", "label": "Connect Communications - healthcare", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answer.co.uk/healthcare-answering-services/", "label": "Answer.co.uk - healthcare answering", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answer-4u.com/sectors/medical-answering-service", "label": "Answer4u - medical answering service", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answer-4u.com/diary-management-service", "label": "Answer4u - diary management", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answer-4u.com/sectors/estate-agent-answering-service", "label": "Answer4u - estate agent answering", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answer-4u.com/blog/how-to-choose-a-uk-answering-service", "label": "Answer4u - how to choose a UK answering service", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-solicitors/", "label": "The Answer Centre - solicitors", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-construction-and-tradesmen/", "label": "The Answer Centre - construction and tradesmen", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.theanswercentre.co.uk/sectors/telephone-answering-service-for-estate-agents/", "label": "The Answer Centre - estate agents", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.message-direct.co.uk/industries/tradesmen-answering-service/", "label": "Message Direct - tradesmen", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.message-direct.co.uk/appointment-booking-answering-service/", "label": "Message Direct - appointment booking", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.message-direct.co.uk/industries/clinic-answering-service/", "label": "Message Direct - clinics", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.message-direct.co.uk/industries/it-helpdesk-answering-service/", "label": "Message Direct - IT helpdesk", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.receptionhq.co.uk/answering-services-for-appointment-booking/", "label": "ReceptionHQ - appointment booking", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.receptionhq.co.uk/service/live-call-answering/virtual-receptionist-appointment-scheduling/", "label": "ReceptionHQ - virtual receptionist appointment scheduling", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.receptionhq.co.uk/service/live-call-answering/", "label": "ReceptionHQ - live call answering", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pocketreceptionist.co.uk/services/24-7-call-answering", "label": "Pocket Receptionist - 24/7 call answering", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.pocketreceptionist.co.uk/services/outsourced-call-centre", "label": "Pocket Receptionist - outsourced call centre", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answerconnect.co.uk/services", "label": "AnswerConnect UK - services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.answerconnect.com/integrations/microsoft-teams", "label": "AnswerConnect - Microsoft Teams integration", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.moneypenny.com/uk/microsoft-teams/", "label": "Moneypenny - Microsoft Teams", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.lemoncontactcentre.co.uk/call-centre-services/out-of-hours-call-handling", "label": "Lemon Contact Centre - out of hours call handling", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.lemoncontactcentre.co.uk/call-centre-faqs", "label": "Lemon Contact Centre FAQs", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://weareorca.com/sectors/law-firms-and-legal-practices/", "label": "Orca - law firms and legal practices", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://verbatim-cc.co.uk/call-answering-marketing-it-services/", "label": "Verbatim - marketing and IT services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.theofficegenie.co.uk/", "label": "The Office Genie", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.yourofficeandpa.co.uk/industries/estate-letting-agents/", "label": "Your Office & PA - estate and letting agents", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://virtually-there.net/call-answering-services/", "label": "Virtually There - call answering services", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.jam.co.uk/", "label": "JAM", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://britvex.com/virtual-office/bilingual-call-handling/", "label": "Britvex - bilingual call handling", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://answermyphone.biz/service/telephone-answering-in-cardiff-wales/", "label": "Answer My Phone - Cardiff and Wales", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.alldaypa.co.uk/sectors/tradespeople/", "label": "AllDayPA - tradespeople", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://ffb.co.uk/telephone-answering-service/", "label": "Face For Business telephone answering service", "license": "the publisher's own terms; quoted for reporting and comment" }, { "url": "https://www.office-answers.co.uk/faqs", "label": "Office Answers FAQs", "license": "the publisher's own terms; quoted for reporting and comment" } ], "methodology": "Every row is a verbatim sentence read from the named source's own page through our fetch service on the date shown, hash-pinned to the stored read (the sha of the page's visible text; the raw page is mirrored to R2). 6 of the 38 named sources that could be read published a usable figure; 32 published none and are recorded as not published, never filled in; 1 could not be read (blocked, dead or unreachable) and count nowhere. The headline figures (median, minimum, maximum, quartiles) are over ONE figure per source in GBP (a source's median where its page yielded several accepted sentences), so N counts sources, never sentences; 37 candidate sentence(s) were refused by a reviewer with the reason recorded. The fuller derivation this dataset is chartered to grow into (not yet what the figures above are; they are each source's own published figure as read): one row per provider, one column per capability - hours of cover, where the agents sit, billing unit (per call, per minute, per second), transfer charge, setup fee, contract term, trial length, diary booking, CRM or Teams write-back, live chat, named sectors - each cell evidenced by the provider's own page that states it, and the count of providers per capability; nobody publishes the cross-provider matrix, and the two columns that decide most purchases (billing unit and transfer charge) are the ones every comparison omits", "embed": "

42.50 GBP

median published figure, UK Answering Service Capability Board, across 6 sources, read 11 November 2026

Source: answeringservicecompare.com UK Answering Service Capability Board
" }